Refund policy

Return & Refund Policy

Industrial Hemp Flower is owned and operated by Ripkitty LLC.

We offer a 30-day return policy, which means you have 30 calendar days from the date of delivery to request a return.

1. Eligibility & Item Condition

To qualify for a return, your item must arrive at our facility in its original condition: unused, unopened, with all original tags attached, and inside its original packaging. A valid order number or proof of purchase is required for all returns.

2. Return Shipping Costs & Restocking Fees

• Restocking Fee: $0.00 (We do not charge a restocking fee).
• Return Shipping Responsibility: Return shipping costs are the sole responsibility of the customer for all returns, including standard returns, exchanges, and items reported as damaged or defective upon arrival.
• Return Method: Customers must purchase and provide their own tracked return shipping label through the carrier of their choice (USPS, UPS, or FedEx). Return shipping costs are non-refundable.

3. How to Initiate a Return

1. Contact our support team at info@industrialhempflower.com or call (561) 570-6198 with your order number to request return authorization.
2. Package the item securely with your order invoice included inside the box.
3. Ship the package using a tracked carrier service to our physical facility:

Note: Items mailed back to us without prior authorization will not be processed. We are not responsible for return packages lost or damaged in transit without proof of delivery.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your product arrived damaged, defective, or incorrect, notify us within 48 hours at info@industrialhempflower.com. Customers are responsible for shipping the item back to our facility for physical inspection. Once verified, a replacement or full merchandise refund will be issued.

5. Non-Returnable Items

Perishable botanical products, custom/special orders, personal care items, clearance items, and gift cards cannot be returned.

6. Exchanges

To exchange a product, follow the standard return process for your current item. Once your return is received and inspected, place a separate order online for the new item.

7. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 calendar days of receipt for any reason, subject to the return condition requirements and customer-paid return shipping terms stated above.

8. Refund Processing Timeline

Returns are inspected within 2 business days of arrival at our Miramar warehouse. Once approved, your refund will be credited back to your original payment method within 5 to 10 business days. If more than 15 business days have passed since return approval and your bank has not posted the credit, email us at info@industrialhempflower.com.